Refund policy

Last updated: July 24, 2026

Thank you for shopping with InnerFlow. Every item is made to order especially for you, so please read this policy carefully before placing your order.

Made-to-Order Products

Because our products are custom-printed on demand once you place an order, we are unable to accept returns or offer refunds for reasons such as incorrect size selection, change of mind, or ordering the wrong item. Please check our size guide carefully before ordering.

Damaged, Defective, or Misprinted Items

We stand behind the quality of every product. If your order arrives damaged, defective, or with a misprint, or if you received the wrong item, please contact us within 14 days of delivery at innerflowear@gmail.com with your order number, a clear photo of the item showing the issue, and a photo of the shipping label if possible.

Once reviewed and approved, we will offer a free replacement or a full refund to your original payment method, at your choice.

Lost or Missing Packages

If tracking shows your order as delivered but you have not received it, please contact your local courier and check with neighbours or household members first. If the issue cannot be resolved, contact us within 14 days of the expected delivery date and we will work with you to locate the package or arrange a replacement.

Order Cancellations

Because production begins shortly after an order is placed, cancellation requests can only be honoured within 24 hours of purchase. Please email us as soon as possible if you need to cancel.

Refund Processing

Approved refunds are processed back to your original payment method within 5-10 business days. Shipping fees are non-refundable except in cases of our error.

Contact Us

For any questions about this policy, reach out to us at innerflowear@gmail.com.